top of page

Frequently Asked Questions

Untitled design (3) (2).png

Billing & Payments

Billing occurs on a prepaid rolling basis and is a subscription service. All clients are required to have a card (bank/credit) on file when acquiring/engaging any recurring or one-time services. We accept all major credit cards as forms of payment. Cash and personal checks not accepted. Cryptocurrency is not accepted at this time. 

Declined/Failed Payments: If at anytime a subscription or one-time service payment declines, we will notify you of the situation via email and/or text message. If a valid payment method has not been added to your account prior to your next service visit, we reserve the right to pause/interrupt service provisions until your account and all overdue invoices are paid in full. If full payment has not been submitted for any overdue invoice after ninety (90) days, we reserve the right to engage services with a third-party collections agency to recoup payment for any services previously rendered.

Untitled design (3) (2).png

Cancellation Policy

Either party may cancel this agreement at any time. We do not require contracts or have termination fees for cancellations for services. We do require all cancellations be submitted via email at least 48 hours prior to your service date. contact@allthingspooch.com

Untitled design (3) (2).png

Satisfaction Guarantee

If for any reason, you are not completely satisfied with any service you receive, we will do our absolute best to revisit the same day or as soon as possible. Revisit requests must be made within 24 hours after completion of the last service, after which all work is final and no revisits will be provided free of charge. We’ll always do our best to work with you to resolve any issue to your satisfaction within the guidelines of our terms of service.

bottom of page